Canberra Airport is committed to providing a terminal that is readily accessible by all members of the community.
If you require special assistance or wheelchairs when departing or arriving, please contact our customer service team on 02 6275 2226 in advance to make the necessary arrangements.
Before you fly
When making your travel arrangements it is important that you advise your airline or travel agent of any disability or special assistance that you may require.
The airline or travel agent can then make any necessary arrangements, for example book a wheelchair or reserve a specific seating requirement for a guide dog. You may be required to obtain a medical clearance and fill a medical clearance form that should be presented at check-in.
To and from the airport
Passenger drop-off is kerbside on the upper level of the road system, which is the departures level and provides easy access to the check-in hall. Road ramps along the drop-off at various locations assist people with mobility impairment to the pavement. Due to security restrictions, vehicles are not to be left unattended on kerbside at any time.
Accessible parking is available in all four car parks and is located at the closest point to the terminal entrances. The pay machines have been designed for use by persons in wheelchairs, however if you experience any difficulties with the ticket or pay machines, press the help button and our customer service will come to your assistance.
The taxi rank is located on the ground floor of the ‘green’ multi-level car park, on your right when you exit the terminal. It is staffed by taxi commissioners during peak periods who are able to arrange a Wheelchair Accessible Taxi (WAT) upon request, although it may be a short wait. A pre booked service for a WAT vehicle can be arranged via a taxi network in advance.
Airport Express Bus
The Airport Express shuttle bus offers return services from the airport to the city during peak periods daily. Buses can accommodate wheelchairs, except motorised ones. The bus stop is located kerbside on the ground level, on your left when you exit the terminal.
In the terminal
All passengers and visitors accessing the departures concourse are subject to security screening. The security officers at Canberra Airport are fully trained in special screening methods for persons with disabilities or special needs. If you require any special assistance then it is important that you advise staff of this prior to screening. If you are in a wheelchair, a hand-search will be required. If needed, a private screening area is available for use, upon request.
The terminal is fitted with multiple lifts and escalators for ease of access throughout the terminal. Hearing loops have been installed at boarding gates, baggage claim belts, check in counters and in retail areas. The terminal also features disabled toilets, tactile ground surfaces, flight information displays, televisions with text captioning and public telephones with TTY capability. Our passenger boarding bridges also feature lifts so persons with mobility equipment can access their aircraft with ease.
Boarding and disembarking the aircraft
The airlines will provide passengers with special assistance as required. Special boarding and disembarking arrangements can be made at the time of booking to ensure a stress-free journey.
Disability Access Facilitation Plan
More information for mobility impaired users of Canberra Airport can be found in the Canberra Airport’s Disability Access Facilitation Plan.