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Quality of Service

Canberra Airport is committed to sharing its results on quality of service performance with the traveling public, and relevant government agencies. The Airport will publish these results by releasing the quarterly reports on its website.

In addition, where passenger feedback indicates an emergence of a significant quality of service issue at the Airport (as evidenced by a particular issue attracting negative feedback comprising 0.1% of passenger traffic in the period), the Commonwealth Department of Infrastructure will be notified of the issue within 60 days and be provided with detail of corrective action(s) being undertaken by the Airport to remedy the issue. This information will also be made public as part of the release of the quarterly reports.