Safe Domestic flying protocol
The Australian aviation industry has developed a Domestic Passenger Journey Protocol to provide clear and consistent guidance regarding risk-minimisation principles and processes in domestic airports and on aircraft for domestic passenger travel.
This Protocol will provide guidance for industry members and confidence to the travelling public as domestic air travel increases with the reduction in COVID-19 related restrictions on travel.
To view the protocol, click here.
Information for travellers to the ACT
The ACT Chief Health Officer has signed the Public Health (COVID-19 Interstate Hotspot) Emergency Direction 2020. This Direction provides that people who enter the ACT from 7.00am on 3 July 2020 and who are identified as being a resident of, or having visited, a COVID-19 hotspot in the past 14 days will be required to undertake a period quarantine or return to their home jurisdiction at the earliest reasonable opportunity.
If you are a resident of a COVID-19 hotspot you should not be travelling to Canberra. For anyone else, including ACT residents, you will be required to complete a mandated quarantine period up to 14 days.
Queensland border closure:
From 1:00am Saturday 8 August, Queensland will again close its borders to New South Wales and ACT. All visitors will be denied entry except for rare exemptions & returning Queenslanders will have to pay for 14 days mandatory hotel quarantine.
To make changes or get specfi
For more information, visit the Queensland Government website.
Victorian border closure:
Under a Public Health Direction, anyone (other than ACT residents) travelling into the ACT from Victoria will be denied entry to the ACT unless they are granted an exemption by ACT Health.
You should apply for an exemption as early as possible, and at least 72 hours before your intended travel date, wherever possible.
ACT residents will be able to return home from Victoria, but they will be required to enter quarantine until 14 days after leaving Victoria and must notify ACT Health of their intention to return. During your quarantine period, you must closely monitor yourself for symptoms of COVID-19 and get tested if symptoms develop, no matter how mild.
For more information, visit the ACT Government website.
Domestic flight Information
To make changes or get specific information about flight bookings, contact your airline or your travel agent directly:
Virgin Australia – https://travel.virginaustralia.com/au/coronavirus-update
FlyPelican – https://flypelican.com.au/
International Travel Information
The Australian Government announced that Australian citizens are banned from travelling overseas from 25 March 2020 at 1200hrs AEDST.
You can apply for an exemption if you meet at least one of the following:
- Your travel is as part of the response to the COVID-19 outbreak, including the provision of aid
- Your travel is essential for the conduct of critical industries and business (including export and import industries)
- You are travelling to receive urgent medical treatment that is not available in Australia
- You are travelling on urgent and unavoidable personal business
- You are travelling on compassionate or humanitarian grounds
- Your travel is in the national interest.
Please note that all current travel restrictions for entry to Australia remain in place.
- All passengers arriving from overseas are required to self-isolate for a period of 14 days.
- Passengers who need to transfer to a domestic flight must complete their precautionary 14 day self-isolation period in the place of arrival first.
- For more details, please review the information published by the Australian Government Department of Health:
- Information for international travellers www.health.gov.au/resources/publications/coronavirus-covid-19-information-for-international-traveller
- Isolation guidance www.health.gov.au/resources/publications/coronavirus-covid-19-isolation-guidance
- Smart Traveller www.smartraveller.gov.au/news-and-updates/coronavirus-covid-19
- Australian Border Force www.homeaffairs.gov.au/news-media/current-alerts/novel-coronavirus
- Biosecurity www.agriculture.gov.au/travelling/to-australia/advice-to-travellers/human-health/coronavirus#travellers
International flight information
Singapore Airlines and Qatar Airways have temporarily cancelled all international flights in and outbound from Canberra Airport from 20 March 2020.
Singapore Airlines – https://www.singaporeair.com/en_UK/sg/media-centre/newsalert-listing
At the Airport
Please be advised updated trading hours for all airport retail outlets and Visit Canberra Information booth:
- City Hill Coffee – Trading 7:30am -6:30pm daily
- news@CBR – Trading Monday – Friday 7:30am – 6pm
- Go! Convenience – Monday – Sunday 7:30am – 2pm
- Bakers Cut –Closed temporarily until further notice
- Noodles XO – Closed temporarily until further notice
- LOTTE Duty Free – Closed temporarily until further notice
- Visit Canberra information booth – Unstaffed until further notice. Please call the Regatta Point Information Center for information – 1300 554 114
Taxi’s, ride share, rental car providers and public buses remain business as usual during this time. To book your transport; visit our transport page for details.
What you can do to reduce the spread of COVID-19?
We would encourage all passengers to follow the hygiene recommendations from the Department of Health which include:
- Practice self-isolation if you are sick and phone your doctor for medical advice
- Washing your hands often with soap and water. For recommended handwashing tips from the Department of Health.
- Cover your nose and mouth with a tissue or your arm, when sneezing or coughing.
- Following all protocols and advice issued by the Australian Government.
- Passengers travelling overseas are reminded that any liquids carried onto the plane (including hand sanitiser) need to be in containers sized 100ml or smaller.