Canberra Airport is committed to providing a terminal that it accessible to all members of the community. If you require special assistance or a wheelchair when departing or arriving, please contact our customer service team in advance on 02 6275 2226.
To and from the airport
Passenger drop-off is kerbside on Level 2 (the upper level of the road system). This is the departures level and provides easy access to the check-in hall and departure gates. Road ramps along the drop-off assist people with mobility impairment to the pavement. Due to security restrictions, vehicles must not be left unattended while kerbside at any time.
Special assistance kerbside pick-up
Where passengers or guests require special assistance for kerbside access, this service can be prearranged. The service is for:
- people with a mobility impairment
- people with a medical condition
- the elderly.
To arrange kerbside special assistance, email firstname.lastname@example.org or phone (02) 6275 2226 or 0411 863 041.
Our carpark customer service office is located on the ground floor kerbside. Help assistance buttons are located at the entry/exit gates to all carparks and at pay machines within our terminal carparks.
Accessible parking is available in all four airport car parks. Our pay machines have been designed for use by people in wheelchairs, however, if you experience difficulty with the ticket or pay machines, press the help button and a customer service team member will assist.
The taxi rank is located on the ground floor of the road system. It is staffed by taxi commissioners during peak periods who are able to arrange a Wheelchair Accessible Taxi (WAT) upon request, although it may be a short wait. A pre-booked service for a WAT vehicle can be arranged in advance through a taxi network.
Transport Canberra’s ACTION buses offer a regular service to the terminal. The bus stop is located kerbside on the ground floor. Head to the ACTION website for information on accessible travel.
In the terminal
Passengers and visitors accessing the departures concourse must be security screened. The security officers at Canberra Airport are fully trained in special screening methods for persons with disabilities or special needs.
If you require special assistance during screening, it's important to advise staff prior to screening. If you're in a wheelchair, a hand search will be required. A private screening area is available for use upon request.
The airport terminal is fitted with multiple lifts and escalators for ease of access.
Hearing loops have been installed at boarding gates, baggage claim belts, check-in counters and in retail areas.
The terminal also features:
- disabled toilets
- tactile ground surfaces
- flight information displays
- televisions with text captioning
- public telephones with teletypewriter (TTY) capability.
Our passenger boarding bridges are equipped with lifts so people with mobility equipment can access their aircraft with ease.
Boarding and disembarking your aircraft
Your airline will provide you with special assistance as required. Special boarding and disembarking arrangements can be made at the time you book with your airline, to ensure a stress-free journey.
Travelling with an assistance animal
Travelling with an assistance animal
We welcome assistance animals inside our terminal. If you're travelling with an assistance animal, you must advise your airline at the time of booking your flight/s.
Assistance animals are required to proceed through security screening. Security screening guidelines allow an assistance animal to remain with their owner during the passenger screening process. Screening of the assistance animal may involve a physical search including objects attached to the animal such as its harness, collar or bags. Items which can be readily removed from an assistance animal will be subjected to X-ray screening.
Domestic pets are not permitted within the terminal.
Share this page